1. Data Protection at a Glance – Free'n'B Apartments

General Information

The following information provides a simple overview of what happens to your personal data when you visit our website or use our services. Personal data are all data that can be used to identify you personally. For detailed information on data protection, please refer to our privacy policy listed below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator:

Saskia Lau
Markenauftritt: Free'n'B Apartments
Nesenhaus 1
40883 Ratingen
Deutschland
Telefon: +4915733244304
E-Mail: mail@saskialau.de

Our holiday accommodations are operated under the brand “Free'n'B Apartments” which is visible to our guests. Legally, the data processing is carried out via the sole proprietorship “Saskia Lau".

The responsible entity is the natural or legal person who alone determines the purposes and means of processing personal data.

How do we collect your data?

Your data is collected in two ways:

• You provide it to us directly, e.g., through contact forms or booking inquiries.
• Other data is automatically collected by our IT systems when you visit the website or use our services, mainly technical data (e.g., browser type, operating system, time of page access). The collection occurs automatically as soon as you visit our website.

What do we use your data for?

• To provide and ensure the error-free use of our website and booking platform.
• To process your bookings and inquiries.
• To analyze your user behavior in order to optimize our offerings.

What rights do you have regarding your data?

You have the right at any time to obtain free information about the origin, recipients, and purpose of your stored personal data. You may also request correction or deletion, withdraw consent given, or request restriction of processing. In addition, you have the right to lodge a complaint with the relevant supervisory authority.

2. General Information and Mandatory Details

Retention Period

Unless otherwise stated in this privacy policy, your personal data will remain with us until the purpose of processing has been fulfilled. Upon withdrawal of your consent or a justified deletion request, the data will be deleted unless mandatory legal retention obligations (e.g., tax or commercial law) prevent deletion.

3. Your Rights as a Data Subject

• Right of Access (Art. 15 GDPR): You have the right to obtain information about the personal data we process about you.
• Right to Rectification (Art. 16 GDPR): You have the right to request immediate correction of inaccurate personal data concerning you.
• Right to Erasure (Art. 17 GDPR): You have the right to request deletion of your data stored with us (“right to be forgotten”).
• Right to Restrict Processing (Art. 18 GDPR): You have the right to request restriction of the processing of your data.
• Right to Data Portability (Art. 20 GDPR): You have the right to receive data that we process automatically based on your consent or in fulfillment of a contract in a commonly used, machine-readable format and to transmit it to another controller.
• Right of Withdrawal (Art. 7 para. 3 GDPR): You may withdraw consent at any time. The lawfulness of processing carried out up to the withdrawal remains unaffected.
• Right to Lodge a Complaint with a Supervisory Authority (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates the GDPR.

4. Data Collection on This Website

Server Log Files

The provider of our website automatically stores information in server log files:

• Browser type and version
• Operating system
• Referrer URL
• Hostname of the accessing computer
• Time of the server request
• IP address

These data are not merged with other data sources. The legal basis is Art. 6 para. 1 lit. f GDPR.

Smoobu, Pricelabs, PayPal, Stripe

We use the following systems for booking and payment processing:

• Smoobu: Management of bookings and communication with guests.
• Pricelabs: Dynamic pricing for accommodations.
• PayPal & Stripe: Payment processing.

Your data is only transmitted to these services to the extent necessary and processed according to their privacy policies.

Contact via Email, Phone, or Contact Form

If you contact us via email, phone, or contact form, your inquiry, including all personal data contained therein (name, request), will be stored and processed to handle your request. We do not share this data without your consent.

Processing is based on Art. 6 para. 1 lit. b GDPR if your request relates to contract fulfillment or pre-contractual measures. In all other cases, processing is based on our legitimate interest in effectively handling inquiries (Art. 6 para. 1 lit. f GDPR) or your consent (Art. 6 para. 1 lit. a GDPR) if obtained. Data submitted by you remains with us until you request deletion, withdraw consent, or the purpose of storage ends (e.g., after processing your request). Mandatory statutory provisions, in particular retention periods, remain unaffected.

Cookies

Our websites use so-called “cookies.” Cookies are small text files and do not harm your device. They are either temporary for the duration of a session (session cookies) or permanent (persistent cookies). Session cookies are deleted automatically after your visit. Persistent cookies remain on your device until you delete them or your browser deletes them automatically.

Cookies necessary for the electronic communication process or to provide certain functions you request (e.g., shopping cart) are stored based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in storing necessary cookies for technically error-free and optimized service. If consent has been requested, cookies are stored only based on this consent (Art. 6 para. 1 lit. a GDPR); consent can be revoked at any time.

You can configure your browser to inform you about cookies, allow them only in individual cases, exclude them generally, or automatically delete them when closing the browser. Disabling cookies may limit website functionality.